My new laptop battery is not Charging. What is wrong?

Content Solution: New batteries are shipped in a discharged condition and must be charged before use. We generally recommend an overnight charge (approximately twelve hours). Refer to the user’s manual for charging instructions. Rechargeable batteries should be cycled (fully charged and then fully discharged) two to four times initially to allow them to reach their full capacity. (Note: it is normal for a battery to become warm to the touch during charging and discharging).
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