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Instructions For Returns

Solution

What can I do If a product I got From kindbridge is defective?

Defective merchandise may be replaced if returned under warranty (from the day of purchase). the warranty information the warranty information is written on each item’s page for clarification. Unless otherwise requested, all replacements under warranty will be shipped out using the method selected on your original order. Should there be a request to upgrade the replacement shipping method, additional fees may apply.

Please Note: All items may not be returned for refund. If you product is defective, we will send you the replacment once we receive original product. All returns items will be tested to verify that they are defective. If you believe the product is defective and after testing the product, we discover that is NOT defective, we will ship the item back to the customer. (customer pays shipping) 
             

Step1: Complete and submit online Return Merchandise Authorization ( RMA form )
Step2:

Receive RMA number via email from one of our Return technicians within 2 business days of submitting your request.
Note: No returns will be accepted without a valid RMA number
Step3:

Package and send products to our warehouse, Replacments ship once we receive original products.
Note: All returns must be packed with all manuals, software, manufacturer documnents and/or registration cards intact ( if any ).
All returns must have our "kindbridge" label included and intact with your return.
Customers are responsible for any and all custom fees charged by their county.

Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem by giving technical support, without you having to send anything back.

If there are irremediable defects with the devices, you can return them for repair or replacement under our twelve month warranty.

If you did not buy your product directly from Kindbridge, you need to contact the vendor who sold it to you. It may still be possible for you to return a faulty product directly to Kindbridge and get a replacement sent directly to you, but first this needs to be discussed with the person who was responsible for the original order with Kindbridge.

*Please note we do not provide any technical support or software support whatsoever for products that were not bought from Kindbridge. So please don't email us saying "I bought this gadget and it says made in China so I guess you guys oughta help me out". Wake up and smell the rice. Everything is made in China. We are not magicians / saints. We think that's fair enough!
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