China Electronics Wholesaler

Shipping&Handing   Import Duties   Certifications  Payment  Return  System Outages   Other

Shipping & Handling

• Destinations: We ship to virtually any country in the world. Note there are some restrictions on batteries, and batteries cannot be shipped to certain destinations. In this case, we will contact you.
         
• Shipping Availability Date:

  •	Most of our items, orders will be available for shipping within 3 business days after payment has been cleared.
  •	Few of our items, orders will be available for shipping within 5 business days after payment has been cleared.
  •	You will receive a shipping confirmation email once the order has shipped

         
  
• Delivery Date: All shipments will be delivered via the shipping method you selected. For air courier, delivery time will generally take from 3 to 5 business days after the shipping date. Total delivery time, including preparing the order for shipping and shipping time, is typically 6 to 8 business days. In some cases, your customs authority may hold your order which may delay the delivery date.
              
• Insurance:

  •	For high value orders, we recommend you purchase shipping insurance to guard against loss and damages during the transport .
  •	All items are carefully packed and addressed for export delivery. Should items become damage or lost during the transport process, Kindbridge shall not be liable.
  •	In the event that insurance was purchased and a claim for shipping insurance needs to be filed, please contact Customer Services to initiate the claim. Kindbridge shall refund the cost or replace the item upon receiving confirmation from the insurance company for the compensation.

Customs clearance, import duties and VAT

• Import duties and VAT may or may not be levied and will only be determined when the shipment goes through Customs in your country. Please check your country’s import policy to understand your liability.
• All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer’s government or to the courier company when the goods are delivered.
• Kindbridge shall not be responsible for any shipping or customs delay since this is outside our control.

Certifications

• Each country has its own certification requirements. It is your responsibility to ensure that individual products meet the certification requirements of your country before you purchase the product. If you have a specific question about a product, please Click here to contact us directly.

Payment Methods

• The following payment methods are accepted:  

  •	PayPal
  •	Credit card (through PayPal)
  •	Wire Transfer (T/T)

• Kindbridge reserves the right to request payment via bank transfer (T/T) for any orders.

  For payment by Wire Transfer or International Bank Draft, please fax the receipt with your  Order Number  to our shenzhen office  at               +86-755-33361109         or click here to send by e-mail after you deposit the money.

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Return Policy

• Defective items
  Defective merchandise may be replaced if returned under warranty (from the day of purchase). the warranty information the warranty information is written on each item’s page for clarification. Unless otherwise requested, all replacements under warranty will be shipped out using the method selected on your original order. Should there be a request to upgrade the replacement shipping method, additional fees may apply.
  
  Please Note: All items may not be returned for refund. If you product is defective, we will send you the replacment once we receive original product. All returns items will be tested to verify that they are defective. If you believe the product is defective and after testing the product, we discover that is NOT defective, we will ship the item back to the customer. (customer pays shipping) 
               

  Step1:	Complete and submit online Return Merchandise Authorization ( RMA form )
  Step2:	Receive RMA number via email from one of our Return technicians within 2 business days of submitting your request. Note: No returns will be accepted without a valid RMA number
  Step3:	Package and send products to our warehouse, Replacments ship once we receive original products. Note: All returns must be packed with all manuals, software, manufacturer documnents and/or registration cards intact ( if any ). All returns must have our "kindbridge" label included and intact with your return. Customers are responsible for any and all custom fees charged by their county.

• Damaged items

  •	Please inspect all packages carefully upon receipt.
  •	Please keep all packaging materials, including interior and exterior containers.
  •	Please do not return damaged merchandise. the shipper may request to see the condition of the package as it arrived at the delivery site.
  •	Immediately notify shipper’s customer service, you can find the contact information at their website.
  •	We recommend you purchase shipping insurance to guard against loss and damages during the transport.
  •	Kindbridge shall claim to shipper as assistance.

System Outages

• Kindbridge periodically schedules system downtime for maintenance and other purposes. Unplanned system outages also may occur. kindbridge shall have no liability whatsoever for the resulting unavailability of the Site or for any loss of data or transactions caused by planned or unplanned system outages or the resultant delay, misdelivery, nondelivery of information caused by such system outages, or any third party acts or any other outages of web host providers or the Internet infrastructure and network external to the Site.

Other Terms & Conditions

• We shall do our best to provide timely and helpful customer support to all interested buyers. If you find problems with our service, please click here to contact us at and we will try to resolve any problem immediately.
• We reserve the rights to terminate any transactions and refund you the full payment.
• We reserve the rights to modify our shipping and handling, return policy, and other terms and conditions without prior notice.

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